Overview
We are looking for a General Manager to oversee and lead the pre-opening stage of our client’s upcoming 5-star resort project, located on the South-Central Coast in Phu Yen Province, Vietnam.
The successful candidate will have a proven track record in resort management, preferably with pre-opening experience, exceptional leadership skills, and a passion for delivering exceptional guest experiences. Strong communication, organizational, and problem-solving abilities are essential for this role.
Salary and Benefits
Base Salary: $3,500 – $5,500, pending experience
Health insurance: International
Meal allowance: $400 per month
Accommodation: Provided, or allowance
Phone expenses: covered
Return flight home: Covered, once per year
Main Responsibilities
- Leading the pre-opening team: Assemble and lead a dedicated team of professionals to oversee various aspects of the resort’s pre-opening.
- Developing and executing the pre-opening plan: Work closely with the project management team to develop a comprehensive pre-opening plan.
- Recruiting and training: Be responsible for hiring and training skilled and knowledgeable staff.
- Establishing operating procedures and standards: Develop and implement standard operating procedures and service standards across all departments.
- Collaborating with suppliers and contractors: You will work closely with suppliers and contractors to ensure timely delivery of goods and services.
- Implementing financial controls: You will work with the finance team to establish financial controls, budgets, and forecasting systems.
- Creating marketing and promotional strategies: Collaborate with the marketing team to develop effective marketing and promotional strategies.
- Ensuring compliance with regulations and standards: You will ensure the resort’s compliance with all relevant local regulations, health and safety standards, and industry best practices.
- Managing stakeholder relationships: Serve as the primary point of contact for owners, investors, and other stakeholders.
- Setting the foundation for post-opening success: Your role extends beyond the pre-opening phase, as you will be responsible for establishing a strong operational foundation that sets the stage for continued success post-opening.
Basic Requirements
- A minimum of 5 years of experience in resort management, preferably with pre-opening experience.
- Proven leadership skills, with the ability to motivate and inspire a diverse team.
- Excellent communication and interpersonal skills to effectively collaborate with stakeholders, team members, and guests.
- Strong organizational and problem-solving abilities to handle complex projects and overcome challenges.
- Sound knowledge of hospitality operations, including front office, food and beverage, housekeeping, and guest services.
- Familiarity with financial management, budgeting, and forecasting processes.
- Understanding of marketing strategies and the ability to develop innovative promotional campaigns.
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