Vietnam: Operation Manager (Beach Club)

Job Title: Operation Manager

Location: Phu Quoc, Vietnam

Seniority: Management

Sector: Hospitality, F&B

Industry: Beach Club

Salary: 40,000,000VND (around $1,650) net per month

Nextstep is in search of a beach-club Operations Manager to oversee all daily operations of our 5-star client’s F&B services (including the restaurant team, bar team & FOH Team during breakfast, lunch and dinner) ensuring the guests enjoy an outstanding experience.

The ideal candidate will be a high energy, friendly & conscientious individual with a high aptitude for leadership & creativity. The successful candidate will be supported with a comprehensive leadership, management and financial training schedule.

Main responsibilities

  • Manages daily restaurant operations, maintaining sanitation standards and assisting servers and hosts on the floor during peak meal periods.
  • Enhancing and maintaining the restaurant’s revenue, profitability and quality goals.
  • Ensure efficient restaurant operation, as well as maintain high productivity, quality, and customer-service standards.
  • Collaborating with Restaurant Manager on scheduling effectively all the restaurant shifts
  • Ensure all procedures are executed in line with international and company standards.
  • Complete all necessary paperwork and closing out duties in accordance with company standards.
  • Conduct pre-shift meeting with staff and review all information pertinent to the day’s business.
  • Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.
  • Staffing adequately the according to business needs
  • Pro-active on guests’ needs, takes quick action to address customer needs with a passionate approach and strives to exceed customer expectation.
  • Seeks, listens and responds to Guest feedback
  • Be familiar with all Beach Club services/features and local attractions/activities to respond to guest inquiries accurately.
  • Maximize sales opportunities within the Restaurant.
  • Monitor wastages and spillages and applying strategies to keep costs under control.
  • Maximize event opportunities and financial performance in areas of responsibility.
  • Propose, plan and run promotions together with the Beach Club Manager
  • Networking for the Beach Club, creating brand awareness.
  • Collaborate with Sales and Marketing Team providing input and ideas for promotions and events.


  • Should hold Bachelor/College degree in Hotel Management or related field.
  • At least 3-year experience in restaurant management with evidenced tracked record of achievements
  • Beach Club experience preferred
  • Knowledge of international and Asian cuisine, cocktails and wines
  • Punctual and dynamic, Positive, and proactive personality
  • Proficiency in English and computer literate

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